Returns & Exchange

Returns & Exchange

Every ZK piece is made with care, and we want you to love it. If something isn't right, here is how we can help.

Our 14-day return policy
You may return eligible pieces within 14 days of delivery for a refund or exchange. Simply contact us within this time and we will guide you through the process.

How to start a return
Email us at order@zkcollection.com with your order number and the piece you wish to return. Please do not send anything back before receiving our return instructions, as unannounced returns may not be accepted.

Condition of returned pieces
Returned pieces must be:

• Unworn, undamaged, and in their original condition
• Returned with their original box, pouch, diamond certificate, and any items included with your order

Every ZK piece is photographed and recorded before it leaves our workshop. If a returned piece shows signs of wear, scratches, damage, or does not match our records, we may decline the return or reduce the refund accordingly. A missing certificate may also result in a deduction.

Pieces that cannot be returned
The following are final sale and cannot be returned or exchanged:

• Custom and bespoke designs
• Engraved or personalised pieces, including initials and names
• Pieces made in a size, metal, or specification not offered on our website
• Pieces that have been resized, repaired, or altered by another jeweller

For custom orders, you may request a change or cancellation within 48 hours of purchase. After this, the order is final.

Return shipping
Return shipping costs are the customer's responsibility. As our pieces are of high value, returns must be sent using a fully insured and tracked service. The piece remains your responsibility until it reaches us, and we cannot be held responsible for items lost or damaged in transit.

Inspection and refunds
Once your return arrives, our jeweller will inspect the piece, including the gold, hallmark, and diamonds. Once approved, your refund will be issued to your original payment method within 14 days. Depending on your bank, it may take a few extra working days to appear.

Exchanges
We are happy to exchange an eligible piece for a different size, metal colour, or design, subject to availability. Any difference in price will be charged or refunded accordingly.

Cancelling an order
You may cancel your order at any time before it has shipped by emailing order@zkcollection.com with your order number in the subject line. Once an order has shipped, it can no longer be cancelled, but eligible pieces may still be returned under this policy.

Customs, duties and taxes
Our pieces are shipped from the UAE. Any customs duties, import taxes, or fees charged in your country are the customer's responsibility and are non-refundable.

Our warranty
Every ZK piece is covered against manufacturing defects for 12 months from delivery. This does not include normal wear, accidental damage, knocks, lost stones due to impact, or chains broken by pulling. If you notice an issue, please contact us and we will be happy to help.

We're here to help
For any questions about returns, exchanges, or your order, contact us at order@zkcollection.com.

This policy applies only to purchases made at zkcollection.com. ZK Collection reserves the right to decline any return, exchange, or repair that does not meet the requirements above.