Repair & Care

What if my piece arrives damaged?
If your piece arrives damaged or broken, please contact us at order@zkcollection.com within 48 hours of delivery, with your order number and a photo. We'll repair or replace it and ship it back to you free of charge.

What if I notice a defect later?
Every ZK piece is covered against manufacturing defects for 12 months from delivery. Contact us and we'll take care of it.

Can you repair my jewellery?
Yes. Our repair consultation fee is €30, which covers an assessment by our jeweller. We'll share a quote before any work begins.

What is not covered?
Normal wear, accidental damage, and stones, locks, or chains lost after delivery. If parts need replacing, we'll confirm the cost with you first.

ZK Collection reserves the right to decline a repair that does not meet these requirements. This policy applies only to purchases made at zkcollection.com.